E-collaboration for your PMS project

Your group work will give an opportunity to collaborate online...if you choose. Here is a share-able 'to-do'list called Ta Da.

Voo2Do is an easy to use online project management center. Both are free.

Do you have any recommendations to share?

Exceptional hotel website

For your viewing pleasure, take a look.

Reading for class 18 = 19/10

Wireless - or WiFi - benfits both guests and hotel operations. Read here some of the guest services enhancements. In your opinion...and in your words...What is the most exciting guest benefit for a cruise ship? Why?

Please post the response in your blog by Saturday.

Glossary Hospitality Terms

A very comprehensive list....6 page Word doc for your downloading pleasure here.

Group Work Assignment

HIS AIM – 2--- Group Work Assignment

Comparative of Property Management Systems

Dues Dates:
Preliminary Outline – Tuesday Group 08/11
Wednesday Group 09/11
****
Presentations - Tuesday Group 15/11
Wednesday Group 16/11

Objective:
To gain a full understanding of the technology that is central to a hotel’s success with:

Customers – communications + service
Operations – management + profitability
Marketing – new customer sources + online reach

Presentations:

10 minutes per group + time for Q+As
Use PPT as support of your verbal presentation
Be analytical, not descriptive...don’t tell us what we can see ourselves

Research requirements:
Certainly the company’s website is the place to start. Some have downloadable demos...others, you may have to request a demo.
Many companies are willing to send you a demo CD, especially if you state in your email request that you are conducting research for a Hotel School project.

In your presentation, be prepared to discuss:

• Profile of the PMS’s client hotels – independent, chain? Limited service – complex resorts? Pure room rental – condo or timeshare?
• The degree of ‘interoperability’ (look word up) – interfaces to other in-house systems
• Online capabilities
• The type of hotels the PMS is best suited for, not well suited for
• Costs – license, purchase, install, maintain – where possible

Reading for HIS Class 18 + 19/11

HILTON GARDEN INN® UNVEILS NEW TRENDS IN HOTEL GUESTROOM

Hilton Garden Inn announced today the arrival of the Evolution Solution Express (ESE) at WIRED Magazine’s NextFest, a three-day technology festival taking place on Chicago’s Navy Pier on June 24-26, 2005.

Hilton Garden Inn is the award-winning, mid-priced brand that’s obsessed with ensuring today’s busy travelers have everything they need to be most productive on the road.

Question - please post your opinion in your blog by the Saturday due date.
Are Hilton's tech innovations in the ESE rooms truly a new experience for the well-wired customer? Yes, why...No, Why not?

Wired Hotelier Posts

Thank you to the 2 students who posted a brief from "Wired Hotelier", as required. The other class members...posts are due Saturdays prior to class...problems????

Reading for Class 12/10

I'm looking forward to reading your Wired Hotelier article briefs...which are due today.

For the next class, please read

Le Meridien's First Art+Tech Property in Asia Aims
to Raise the Benchmark; Typical Reception
Desk has Been Banished.

In your blog, please post a comment on the following question:

How does technology drive guest service at the Cyberport Meridien Hotel?

Due date: 11/10

I will email a word doc of key Front Office terms and calculations...which you need to read and bring to the next class.

Hotel Information Systems - Getting Started

Welcome,

This is your online classroom...just one place to find agenda, information, links to required reading and the place to publish your homework. yes, for all to see!

Directions for creating your own blog were handed out in the first class, so what are you going to write about in your blog..some tech breakthroughs for the hotel business.

Where to find required reading:
Wired Hotelier

What to do:
1. Subscribe to the newsletter
2. Read 1 article per week, related to hotels
3. Write a short opinion, use 1 key quote and link to the article
4. Use your own words...do NOT cut and paste
5. All postings are due the Saturday prior to each class.

I look forward to your insightful comments!!!