Reading for Class 12/10

I'm looking forward to reading your Wired Hotelier article briefs...which are due today.

For the next class, please read

Le Meridien's First Art+Tech Property in Asia Aims
to Raise the Benchmark; Typical Reception
Desk has Been Banished.

In your blog, please post a comment on the following question:

How does technology drive guest service at the Cyberport Meridien Hotel?

Due date: 11/10

I will email a word doc of key Front Office terms and calculations...which you need to read and bring to the next class.