Tips for the Final Exam

Here already, next week is the final exam for HIS, some tips:
1. Bring a calculator
2. Read the Hospitality Technology download on Self Service
3. Understand the core capabilities that the PMSs have in common
4. Understand the capabilities that differentiate your PMS from the others presented
5. Understand how your PMS facilitates, or not, online booking
6. Undestand how your PMS affect operations - marketing - guest service
7. Be able to articulate the role the PMS has in relation to other hotel tech, e.g. key systems, kiosks, etc.

You may use your notes, print outs of the materials...you may not use others' notes. Needless to say, the questions will not be the same for both classes.

Any problems or questions, just let me know BEFORE the exam date.

We will not have a class during final week.

Reading for 29 + 30/11 + Class Work after final

The reading for the next class...and the last class...can be downloaded from
Hospitality Technology's Research Page

The special section is shown above...the text next to the image says

Hotel Check-In/Check-Out
- Restaurant Order and Pay
- Consumer Perception of Self-Service in Hospitality

You will need to register to download...use AIM's coordinates, no need to put in personal information.

Your homework - please post in your blog a discussion question based on the article. It should require analysis, not description, and force class members to think.

Example:
Will check-in kiosks work well in luxury hotels in your home country? Why, Why not

We will use the questions in the next class.

Reading for 21/11 Blog Posts

Self Service and Luxury Hotels...is self service a new form of luxury?

Please read this article on Fairmont Hotels + go to the Fairmont Hotel site, to get an impression of their properties.

Please post in your blog..your opinion...is technology delivering greater personalization...or making hospitality impersonal?

Write in your own words, please...no 'copy-paste'. Create a text link to at least one example to support your opinion.

3 more hotels sites that are exceptional...
Hotel Montalembert Paris
Hotel Godin Montreal
Bryant Park Hotel NYC

Tell me your favorite in 'comments'.

PMS ASPs + Kiosk

Is an ASP Property Management System
in your future?
A new technology may revolutionize
the way hotels operate

Check In Kiosks:
Coming to a Hotel Lobby Near You?

NCR PDF on Kiosks

Demo Visual One Online Resv System - in Class

Visual One Systems Demo with explanantions of how to set up your online resvervations interface.

For classroom viewing 08/11 + 09/11.

Different and Differentiating Hotel Sites

Chambers Hotel in NYC - what tech service expectation does this website convey to the guest??

You know the shoes...now take a look at the hotel. Very progressive!

Reading for Class for Class 08 +09/11

Hope that everyone enjoyed their break from school...now 'back to business'.

Please read the following article for class discussion.

InRoom Connect Providing Internet Connectivity
and Customer Relationship Management Tools
with an In Room PC

Discusssion questions, please post response in your blog

What does In Room Connect mean by 'no up front costs or capital expenditure'? Why is that important? What is the In Room Connect business model that permits a hotel to purchase the system?

Please post a response in your own words (no copy + paste) by Monday 07/11, 6 PM.